Customer Story

LogMeIn builds an engaging and structured security learning program for its developers and security champions with Avatao.

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Industry

Cloud based SaaS Provider

Features

Communication and Collaboration Engagement and Support

Locations

Boston, MA

Employees

1000+

Challenge/user/year: 15+

Upskilled developers: 175

Challenges enrolled: 2500+

Company

Simplifying how people interact with each other and the world around them to drive meaningful insight, deeper relationships and better outcomes for all has helped LogMeIn grow to become one of the world’s top 10 SaaS companies with a leadership position in every one of their markets.

With a platform that supports two million daily users, 200 million customer engagements and five billion voice minutes per year, LogMeIn has not only capitalized on but helped invent the modern way of working – flexible, dispersed, mobile, efficient and productive.

Their easy-to-use products are adopted by professionals and leveraged by small to medium-sized businesses the world over who are looking for increased insight into their customers’ journeys, simpler internal and external collaboration, and a more empowered workforce.

Attila J. Török
Director of Security Assurance at LogMeIn

"Avatao combines the convenience and accessibility of computer-based training with challenging but solvable, real-world examples to teach software engineers how to identify and avoid common coding security mistakes.

The result? A highly engaging platform that people enjoy, and don’t avoid!"

Challenges

LogMeIn wanted to ensure that the security skills of its developers were being upskilled on a consistent basis in the technologies used at LogMeIn.

There was a need to supplement the existing training with a permanent, scalable, easily accessible and trackable solution.

To improve engagement and increase adoption. LogMeIn identified that the use of gamified learning techniques could be a key driver in their success.

Solutions

Avatao delivered a custom-tailored training program centered around vulnerabilities applications in the most sought-after programming languages; and for the security champions, the focus was on advanced security challenges.

On a quarterly basis, new learning paths were created on the agreed upon topics enabling continuous development, and user adoption through gamification, social features, and communities.

Avatao organizes frequent feedback sessions with LogMeIn stakeholders to ensure the success of the training program and get insight into its effectiveness. As well as providing friendly, unbiased support; honest and constructive feedback and sounding board for ideas.

Results

Avatao has helped upskill 175 LogMeIn developers and security champions with the knowledge and competence necessary to build secure software.

LogMeIn developers and security champions alike enrolled in over 2500 challenges enhancing their learning and ability to implement security at every stage of the software development cycle from design to implementation.

Avatao ’s self-paced learning approach has allowed for LogMeIn users to be enrolled in an average of 15 challenges per user over a period of one year.